Terms of Use

Nazafa, operated by Arkon Technology, helps customers find cleaners and cleaning companies and helps cleaners find work. We are not a party to the agreement between a customer and a cleaner: we do not employ cleaners, we do not set or collect prices, and payments are made directly between you, in Iraqi dinar. By creating an account you agree to these terms and to our Privacy Policy.

You must be at least 18 years old, give true information about yourself and use one account. Cleaners and companies must be allowed to do the work they offer and must submit genuine identity documents; companies must submit a valid license. Nazafa serves Iraq only: search, profiles, job posts and requests can only be used while you are in Iraq.

We check identity documents before a cleaner or company appears in search. A "Verified" badge means we reviewed the documents; it is not a guarantee of quality or behaviour. Use your own judgement before agreeing to a job.

Nazafa has zero tolerance for objectionable content and abusive users. Do not insult, threaten or harass anyone; do not make sexual or indecent messages or offers; do not scam, mislead or ask for payment in advance for work you will not do; do not create fake profiles; do not discriminate; do not share someone else's phone number or use it for anything other than the job you discussed; and do not post illegal content. Messages, notes, descriptions and reviews are checked automatically for offensive words.

Reviews can only be written after one of you confirms that the job was done, and must be honest and about that job. We may remove reviews that break these rules.

You can report or block anyone from their profile, job post or request. We review reports within 24 hours. We may remove content, hide a profile, suspend or delete accounts that break these terms, without notice when needed to keep people safe.

Agree on the work, time and price before the job. Share your address only with the person you hired. If you feel unsafe, stop, leave and contact the local authorities, then report the account to us.

Monthly and live-in work is agreed directly between the customer and the cleaner or company. Nazafa is not the employer, does not pay salaries and is not a party to that agreement. Agree on the salary, working hours, days off and payday in writing before the work starts. Nobody may take or keep another person's passport, ID card or other documents, hold back their pay, or stop them from leaving; we suspend accounts that do and may inform the authorities. Report any problem with the Report button or at support@nazafa.app.

Nazafa is provided as it is. To the extent the law allows, Arkon Technology is not responsible for the work done by cleaners, for damage, loss or injury during a job, or for disputes between users. Nothing in these terms limits rights you have under the law that cannot be limited.

You can delete your account at any time in Settings or at https://nazafa.app/delete-account. We may suspend or delete accounts that break these terms.

We may update these terms. We will update the date above, and for important changes we will tell you in the app or by email before they take effect. If you keep using Nazafa after that, the new terms apply.

Arkon Technology · support@nazafa.app